Customer Service Specialist – Be the voice of a World Class Sports shape the future of a Global Sports brand

West Midlands – Office based.

Permanent

£40,000 – £45,000 + Bonus

We’re looking for a Champion Customer Service Specialist — someone who thrives in a fast‑paced environment, owns every customer interaction, and delivers standout moments for fans to remember.

Our client is the #1 rated sports memorabilia retailer on Trustpilot globally, delivering 100% authentic signed items from sporting legends to passionate fans around the world. Our reputation rests on premium products, exceptional service, and a relentless “extra mile” mindset.

Your Mission

• Be the frontline voice via email, messaging, and phone — with speed, accuracy, and warmth
• Resolve issues swiftly, from courier delays to special requests, turning challenges into wins
• Protect our Trustpilot excellence, maintaining a five‑star standard every time
• Build lasting relationships with both new and returning customers
• Stay organised — manage data entry and keep response times sharp

Who You Are

• Equipped with solid Customer Service experience in a demanding and fast paced set up.
• A natural communicator who thrives under pressure
• Solution‑focused, empathetic, and professional in every interaction
• Happy to flex hours — evenings and weekends are part of the big‑match mentality
• Proud to uphold exceptional standards for speed, accuracy, and care

The Rewards

• £40,000 – £45,000 base + performance bonuses
• Career growth with a global market leader
• Staff discounts, casual dress, and free parking
• Company events & a team‑driven environment

Ready to deliver world‑class service for a world‑class brand?

Success Talent Diversity & Inclusion statement:

We recruit by merit on the basis of fair and open competition.

Success Talent embraces diversity and promotes equal opportunities. As such, we welcome applications from candidates who may have disabilities.

We regret that due to the volume of applications, only successful applicants will be contacted.