Junior CRM Manager – Fashion Retail

London

Permanent

£36,000 – £42,000 + Performance Bonus

Exciting CRM Manager opportunity for a multichannel fashion business who have a portfolio of distinctive fashion and lifestyle brands and ambitious plans to grow into new retail sectors.

Your mission

As the Junior CRM Manager, you’ll be the driving force behind customer loyalty and retention across all their brands. Harnessing data and insights, you’ll craft audience‑specific strategies that keep customers inspired, engaged, and coming back for more.

What you’ll own

• Design and deliver multi‑channel retention plans that boost loyalty, reduce churn and lift LTV
• Use data‑driven insights to optimise cross‑sell, upsell, win‑back and at‑risk customer journeys
• Collaborate across Ecommerce, Creative, Insights, and Brand teams — as well as with external partners — to execute compelling campaigns
• Champion a test‑and‑learn culture, always seeking innovative ways to improve KPIs
• Ensure seamless integration of paid media, CRM, and customer touchpoints into one consistent journey
• Monitor and report on performance, making recommendations that fuel growth

What you bring

• Proven experience managing CRM campaigns for retail brands with a broad or global reach
• Strong grasp of customer segmentation, lifecycle marketing and campaign measurement
• Hands‑on knowledge of CRM platforms, ideally Exponea and analytics tools like GA
• A fearless, idea‑driven mindset with the agility to test, adapt and evolve
• Collaborative energy, exceptional organisation, and a passion for customer‑centric marketing

Ready to shape the loyalty experience of iconic brands?
Apply now to Deepak Saluja at [email protected] and start building the kind of customer connections that last a lifetime.

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We recruit by merit on the basis of fair and open competition. Success Talent embraces diversity and promotes equal opportunities.

We regret that due to the volume of applications, only successful applicants will be contacted.