Customer Service & Operations Executive

Southend-on-Sea, Essex | Up to £35K DOE

Success Talent is recruiting a Customer Service & Operations Executive to join an established business working with some of the UK’s most recognised fashion and retail names.

This opportunity suits someone with experience in fashion wholesale, retail operations or sales order management. You’ll manage the customer order journey from order entry through to delivery, working closely with customers, suppliers, warehouses and internal teams.

Key responsibilities

• Manage sales orders, order confirmations, stock allocations and invoicing.
• Coordinate with logistics teams, warehouses and overseas factories to ensure timely deliveries.
• Maintain accurate ERP records, customer portals and order books.
• Monitor shipments, manage delivery schedules and resolve order queries.
• Build strong relationships with major retail customers.
• Support the wider Sales and Operations teams with day-to-day account administration.

About you

• Ideally 2–3 years’ experience in customer operations, sales order processing or wholesale administration.
• Experience within fashion, apparel or sportswear, or supporting major retail accounts, would be an advantage.
• Confident using Excel, ERP systems and customer portals.
• Strong organisational and communication skills, with close attention to detail.
• A commercially minded approach and the ability to manage competing priorities in a busy environment.

You’ll join an established business offering varied responsibilities, exposure to major retail customers and the opportunity to contribute to the smooth running of its wholesale operations.

Apply now with your CV to find out more about this Customer Service & Operations Executive opportunity in Southend-on-Sea.