Customer Service & Operations Executive – Amazon

Southend-on-Sea, Essex | Up to £35,000 DOE | Start ASAP

Success Talent is recruiting a Customer Service & Operations Executive to support a major retailer’s Amazon account across multiple brands.

This opportunity suits someone with experience in wholesale customer service, retail operations or sales order management. You’ll coordinate day-to-day Amazon operations, helping ensure accurate product information, efficient order processing and timely deliveries.

Key responsibilities

• Manage daily Amazon account operations through Amazon Vendor Central.
• Maintain product listings and pricing, and coordinate purchase orders, Advance Shipping Notices (ASNs) and delivery schedules.
• Process sales orders, stock allocations and invoices using ERP systems.
• Liaise with logistics teams, warehouses and factories to keep deliveries on track.
• Resolve order queries and maintain accurate customer and account information.
• Support other major retail accounts and the wider Sales and Operations teams.

About you

• Ideally 2–3 years’ experience in wholesale customer service, retail operations or sales order processing.
• Amazon Vendor Central experience would be a strong advantage.
• Understanding of purchase orders, ASNs, stock management and delivery coordination.
• Experience supporting major retail accounts, ideally within fashion, apparel or lifestyle wholesale.
• Confident using Excel, ERP systems and customer portals.
• Strong organisational and communication skills, with close attention to detail.

Apply now with your CV to find out more about this Customer Service & Operations Executive opportunity in Southend-on-Sea.